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Frequently Asked Questions
Q. How long does it take to receive our goods? [top] A. The standard turnaround for artwork is 3 business days. This does not include printing or shipping. The total turn around time depends on how quickly you can provide us with the text and images you would like used, how many revisions you make and how easy/difficult it is for us to reach you for feedback and clarification. Q. What if I already have a logo or photo that I want in the design? [top] A. Provided your requirement is straight forward, just send us any images you want incorporated into your product design. The quickest way to do this is to email your image. Call us and we’ll walk you through the process. Q. Can you create a new logo for me or recreate my existing logo? [top] A. Yes, but this advanced level of graphic design falls outside of our free design offer. We are happy to recreate your existing logo or create a brand new one for a small fee. Contact us for details and pricing. Q. Can you recreate an existing document or design? [top] A. Yes. If you have an existing document such as a business card or a brochure, we will recreate it for you for a small fee. Just send us a sample (scanned, or faxed). Contact us for details and pricing. Q. Do you produce matching sets of products? [top] A. Yes. We can recreate an entire set of products with matching designs to strengthen your business identity and professional image. Popular sets include matching business cards, stationery, flyers and Workwear. Q. How can I send you my files or images? What formats do you accept? [top] A. To receive high quality printing we recommend the following formats: (Most graphic packages produce “press quality” .pdf’s. Contact us if you are not sure.) Adobe Acrobat Document (pdf) “press quality” settings Q. Do you offer free artwork? [top] A. Yes, on several products some artwork allowance is factored in. Please note that any free service is limited to projects with a standard artwork scope. Any project requiring us to perform extended design work may warrant extra fees. We will inform you of the details if this is the case with your project. Q. Can I use pantone colours? [top] A. Amglad uses CMYK process colour on most of its standard products. Pantones can be used by arrangement on special projects. However this is usually more expensive. Q. Do you ship free? [top] A. Sometimes, though usually, not. Australia is a vast continent and most shipping is charged at cost. You can pick up or arrange shipping to suit yourself if our carrier is not suitable. Freight charges vary with product volume i.e. embroidered clothing takes more volume than business cards and so on, Q. What are the benefits of becoming a registered Amglad client? [top] A. You receive some pricing discounts, information and support as if we were an extended part of your business. Also you may get access to Amglad training in the common design packages. Q. What does it cost to register? [top] A. There is no registration fee. All you need do is register and you will always be in a position to order online. Q. What is a style guide? [top] A. Ideally, any business should have a written guide which sets out how print should be created and presented in various situations, i.e. in colour, on paper, on signs, on promotional articles, in black and white or using pantones. Also the guide should specify what stock should be used and where. Amglad can do this for you if you need a high level of control over your corporate image. Contact us for further information. Q. Does Amglad manufacture its range in house? [top] A. No. There are literally dozens of specialty and “trade only” suppliers, each having different technology and production limitations. Our product range is so diverse it is virtually impossible to provide the whole range of goods and services in house. Using Amglad makes good strategic sense. There is no need to wasting time and losing focus while trying to come to grips with the various technologies, or reinvent the wheel when a simple solution already exists. . . . . . Is it smarter to use an accountant, or learn the yearly changes to tax legislation yourself? Q. Is it cheaper to look for a specialist suppliers for each of my needs? [top] A. Probably not. On a “case by case” basis, the small amount one may save is often “fools gold”. It may work for a simple business card. However, across the board, given the interruption to everyday business, the difficulties caused due to a poor understanding of the various changing technologies and the steep learning curve needed for each project undertaken, it is strategically far more effective (and less stressful) to find and use professionals with experience and knowledge you lack.
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